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Exchanges & Returns

Return Policy

If you're not completely satisfied with your Creations Jez purchase, please return it to us within 21 days for a refund. Items must be in original new condition (not worn, not washed, not altered) and must still have all tags attached. Items returned without tags or that are not in original condition may not qualify for a refund. All made-to-measure/custom orders are non-refundable. We cannot offer exchanges or refunds on incorrectly sized garments unless they have been measured in-house by our tailor.

Return Shipping

To return an item purchased at CreationsJez.ca, simply follow the return instructions on the order invoice included with your package. Securely pack and seal the return merchandise and include the return form and a copy of the invoice in an appropriate shipping box. Please note that original shipping and handling charges are non-refundable.

 When returning your CreationsJez.ca, please be sure to ship your package using a trackable, insured shipping method. CreationsJez.ca cannot accept responsibility for packages not properly shipped. Please keep the tracking details for your records. 

CreationsJez.ca does not assume responsibility for reimbursement or compensation in the event that a return package is lost, stolen or mishandled. We reserve the right to refuse return of any merchandise that does not meet our return requirements.

Return Address

Creations Jez
Att: Return Dept
1625 Chabanel West, Suite #1080
Montreal, Quebec
Canada H4N 2S7

Refunds

Your refund will be processed within 5 business days of receiving your return and will be credited to the original payment method. Your bank or credit card issuer may require additional days to process the credit before posting to your account.

Sale/Clearance Items

Items purchased on Sale or Clearance can only be returned for an online credit note, no exceptions.

Exchanges

At this time, CreationsJez.ca cannot automatically process exchanges. To exchange an item, please return the item you wish to exchange and place a new order on CreationsJez.ca or by calling 1-877-530-2847.

In Person Returns & Exchanges

We will happily accept your return or exchange of product in original condition with all tags attached when accompanied by a receipt within 21 days of purchase at our Creations Jez location. All made-to-measure, custom, sale and clearance orders are non-refundable and are final sale.